RTA Launches ‘360 Vision’ to Transform Digital Services

Dubai,: Dubai’s Roads and Transport Authority (RTA) has launched the next-generation ‘360 Services Policy,’ introducing seamless, fully digital services to enhance customer experience and eliminate the need for in-person visits.His Excellency Mattar Al Tayer, Director General and Chairman of RTA, highlighted that these enhancements have raised customer happiness to 98.9%, improved service accessibility by 96%, and achieved zero waiting time for 82 services. Digital adoption of RTA services has also surged to 96%.As part of its digital transformation, RTA has streamlined driver and vehicle licensing services, reducing process steps and expanding service availability. The authority is set to roll out Phase III of the initiative in 2025, aiming for full-service integration across all RTA offerings.