ABU DHABI: Mubadala Healthcare has introduced Wellness Ambassadors at all of its patient-facing facilities, including Cleveland Clinic Abu Dhabi, Imperial College London Diabetes Centre (ICLDC), Amana Healthcare, Healthpoint, and Capital Health Screening Centre (CHSC), emphasizing Abu Dhabi’s reputation of prioritizing the health of its residents and visitors.
The initiative is inspired by Etihad Airways and is a broader movement to showcase the capital as a safe destination to both live in and visit.
Hasan Jasem Al Nowais, Senior Vice President at Mubadala Healthcare said that the concept of Wellness Ambassadors on the ground aligns perfectly with the core philosophy of always putting patients first. He further said that specially trained personnel represent a very accessible way for patients to raise any health or safety questions they may have, and to receive a fully personalized response and advice. Al Nowais added that the highest international standards and measures to safeguard the health of everyone at our patient-facing facilities will be implemented.
The most experienced guest relations officers have been selected to serve as Wellness Ambassadors. They will further undergo intensive training from CHSC delivered by physicians. This training covers all the fundamentals of ensuring a safe place of business and includes a full analysis of the risks and mitigation measures in respect of COVID-19.
Wellness Ambassadors across Cleveland Clinic Abu Dhabi, ICLDC, Healthpoint, CHSC, and Amana Healthcare will be available at various patient touchpoints, such as screening, registration, and waiting areas. Any wellness inquiries from patients will be attended and adherence to the health and safety guidelines, including the use of PPE and maintaining physical distance, at all times, ensuring facilities continue to operate within an optimum safe and convenient environment will be ensured. All ambassadors will be provided with a Wellness Ambassador’s badge for easy recognition by patients and visitors.
Source: wam.ae
