ABU DHABI: The Abu Dhabi Healthcare Quality Index “Muashir”, which sheds light on distinguished healthcare facilities that provide services of exceptional quality to Abu Dhabi’s residents, in line with the Diamonds Rating System, was revealed by the Department of Health – Abu Dhabi, DoH.
It is the first-of-its-kind in the region in terms of comprehensiveness and quality. It is also an extension of the “JAWDA” programme launched by DoH in 2014 to measure the level of the quality of health services provided by the emirate’s healthcare facilities.
‘Muashir’ will focus on nine key pillars including, clinical care outcomes and healthcare regulations assurance, patient happiness, patient voice, quality assurance certificate, staff happiness, correct claims, safe workplace, as well as research and innovation. Distinguished healthcare facilities will be classified annually according to the Diamonds Rating System. The system is based on mathematical and statistical equations that calculate the performance of hospitals according to several levels and classify them into five categories. The classification is from one to five diamonds denoting “good”, “very good”, “excellent”, “exceptional”and “outstanding.”
Dr. Jamal Alkaabi, Acting Under-Secretary of DoH, said that Abu Dhabi’s position as a leader in quality in medical tourism is elevated. ‘Muashir’ will help achieve excellence, high-quality healthcare services, and maintaining readiness and sustainability for the future.
Since 2018, DoH has been evaluating the emirate’s hospitals according to the nine pillars. Results and evaluation were shared with hospitals to further improve the quality of healthcare.
Source: WAM
