DUBAI: Emirates received the ‘Best Airline Worldwide’ award for the seventh consecutive year at the Business Traveller Middle East Awards. The airline also received ‘Airline with the Best First Class’, ‘Airline with Best Cabin Crew’ and ‘Best Airport Lounge in the Middle East’ awards.
Emirates’ commitment to offer a better and safer customer experience in the air and on the ground across every class of travel and the support to its customers during the COVID-19 pandemic, rapidly meeting evolving consumer expectations during these times. It has also re-engineered its customer experience with industry-leading health and safety measures across every touch point of the travel journey, and introduced initiatives to offer travel assurance, greater flexibility, and restore confidence in flying. It was the first airline to offer customers free COVID-19 cover to help customers travel with more confidence, knowing that medical expenses of up to EUR 150,000 and quarantine costs of EUR 100 per day for 14 days will be covered if they are diagnosed with COVID-19 during their travel, while they are away from home.
Enhanced biosafety measures include the distribution of complimentary hygiene kits, protective barriers at check-in desks and immigration counters, personal protective equipment and new safety protocols for cabin crew and airport employees in customer facing roles, and elevated aircraft cleaning procedures including the frequent cleaning and disinfecting of aircraft lavatories every 45 minutes during flights are among the measures taken to ensure health and safety.
Emirates re-introduced its A380 products and onboard experiences, including the Onboard Lounge and Shower Spa, and social areas in Business Class and First Class on select Boeing 777 aircraft following a thorough review and implementing additional health and safety measures.
The Business Traveller Middle East Awards 2020, judged by a panel of travel experts and the magazine editorial team, were presented virtually and attended by hundreds of industry professionals across the region.
Source: WAM
