GDRFA Dubai Announces Temporary Closure of the Main Customer Happiness Center in Al Jafiliya and Opens Alternative Location

Dubai:The General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai has announced the temporary closure of its main Customer Happiness Center in Al Jafiliya starting from the period following the Eid Al-Fitr holiday. The closure comes as part of ongoing maintenance and development efforts aimed at enhancing the work environment and improving service quality.
To ensure uninterrupted service delivery, GDRFA Dubai has prepared an alternative center located behind Max Metro Station, where all services will continue to be provided with the same level of efficiency and quality.Customers are encouraged to take advantage of smart applications available 24/7 to complete their transactions with ease. Additionally, they can contact the “Amer” Call Center via the toll-free number 8005111 or visit the official website at www.gdrfad.gov.ae for support and inquiries—highlighting the authority’s commitment to digital innovation and accessible service delivery.
GDRFA Dubai reaffirmed its strong commitment to delivering flexible and efficient services that ensure the highest levels of customer satisfaction. This reflects its ongoing efforts to foster institutional excellence and leadership in the field of government services.